It Takes a Team: A Conversation with VMC President Juliana Su (Part 2)

In part two of our Q&A with VMC President Juliana Su, we asked about building effective teams, applying VMC’s core values to its business, and where the company is growing in the coming year. 

How do you develop talent?

The topic of attracting, developing, and retaining talent is front and center for me. I truly believe that at VMC, our people are our greatest asset. We are a technology services company and behind each service line we offer are teams of innovative, hard-working, motivated, smart people who contribute to VMC’s success every day.

There are many Fortune 500 companies that have talent development down to a science, but in my experience, building effective teams with high performing people is as much of an art as a science. At the end of the day, we work for companies and people we believe in. Collectively, we all have a responsibility to seek, identify, communicate, and embrace professional growth opportunities. In turn, the company is responsible for providing the training, tools, opportunity, and mentorship to help our people reach higher and challenge themselves. This is always a work in progress, a continuous cycle.

Early in FY2017, the VMC Leadership Team developed core strategies that embody VMC’s company culture. Each time we look to hire new talent, help align employees with new growth opportunities, or assist in defining a career path at VMC, our core strategies serve as an overarching framework. HR has instituted a performance review process that includes semi-annual and annual checkpoints. Managers and team leads work with their team members to draft goals and KPI’s that align the employee’s career path and VMC’s strategy. The fundamental purpose is to keep an ongoing dialog between the employee and VMC that provides mentorship and feedback and continues to strive for excellence. After all, the quality of VMC’s services relies on the quality of our people.

Looking at VMC’s core iConnect values, which one do you relate to most?

This one is hard to answer. I resonate with some of the iConnect values more than others, but they’re all so interconnected, it’s like a crazy, multi-dimensional Venn diagram making it hard to choose. That said, if I had to choose one, it would be Ownership.

For me, Ownership is the hub of a wheel while Integrity, Customer-centric, Innovation, Empowerment, Change Agent, and Teamwork are the spokes. Each time I make a decision on behalf of VMC, the one question I ask is “what would I do if this were my own company?” Where applicable, I evaluate if I am focused on providing my customers the most innovative solution that in turn, allows them to best serve their customers. Next, I think about the impact of the decision on VMC as a whole. Does this decision align with VMC’s core strategies? How do we work together as a team to realize success while feeling empowered to assess and modify along the way? And last and definitely not least, are we able to stand by the decision with integrity?

Someone else on our team might choose differently, and I appreciate that. We all have our own views, but our common commitment to working together as a team, like the hub and spokes of a wheel, is what makes VMC successful.

What’s the most important thing you’re working on right now, and how are you making it happen?

Volt is in a turnaround and as part of the Volt family, this includes VMC. When turning around companies, it’s always a game of prioritizing what needs to be done. The challenge is that plans and priorities sometimes shift because the technology and business landscapes are ever changing. At the beginning of a turnaround, there are the obvious things that need to be fixed such as realigning functions, people and teams, making sure profit and loss reporting is accurate and available or putting in place KPI’s so we know how we’re doing. Although we’re continuing to adjust and refine, we spent the last year addressing many of the most visible issues.

So what’s next? It’s taking VMC’s core strategies – Revenue Growth, Employer of Choice, and Agile/Flexible BU Approach (franchise model) – and continuing to evolve them into a playbook for FY2018. Leaders are meeting with their respective teams to discuss both the prospective pipeline of business and the wish-list of investments during FY2018. We’ll continue to identify the “not so obvious” items that still need to be addressed as part of the turnaround while investing in current initiatives such as the EXP Lab incubator and Ideation. We’re also launching new initiatives like predictive business intelligence and expanding our data analytics team. It’s going to be a very exciting year, and I’m glad I get to do this with such a talented group of people.

You can read part one of the Q&A here.

It Takes a Team: A Conversation with VMC President Juliana Su (Part 2)

Mobile QA with Accessibility in Mind

Jonathan Fournier, Mobile Test Lead at VMC, discusses the value and scope of Accessibility Testing for mobile games and apps. 

The World Health Organization estimates that 15% of the world population lives with some form of disability. This is a significant demographic of mobile device users, making accessibility an important factor in mobile game and app design. Mobile tech giants like Apple and Samsung already see the value in making sure their devices are inclusive, adding an impressive and growing array of accessibility features to their devices over the years. It would benefit mobile game and app developers to bolster this trend by considering accessibility during the development of their products.AccessPic

At VMC, we’ve put great effort into identifying how games and apps can be optimized in terms of accessibility. As part of our full range of QA services, we offer developers focused accessibility testing as a service, examining games and apps with attention to the following factors:

Limited Vision (including Color Perception)
Are text and images as clear as they can be? Is the color contrast suitable? Are there audio cues to help users along? Does the app interact well with text-to-speech apps or hardware?

Limited Hearing
Are the audio elements of your app mixed well? Is the volume acceptable? Is there anything important missed if the user opts to play with no sound? Does the app connect to external speakers, hearing aid, etc.?

Limited Vocal Capacity
If you allow voice prompts from users, are there alternative ways to give input? Does the app work with external mics or text-to-speech apps/hardware?

Limited Dexterity
How dependent is your app on actions like repeated tapping, holding a finger to the screen for long periods or overly precise swiping? Does your app allow for external controls or iOS/Android’s sensitivity options to be used in a beneficial way?

Limited Cognition
Is all text provided straightforward? Is it clear what buttons and actions will do? Is too much information provided at one time? Is there a clear Help menu?

Certainly, not every app can be optimized for every form of disability – it’s expected that a karaoke app wouldn’t be optimized for someone with limited vocal capabilities, and that a music app wouldn’t be optimized for someone with a hearing impairment. But for many game and app developers, accessibility testing is an opportunity to make your product more inclusive and extend its appeal to a much wider audience.

To learn more about VMC’s Accessibility Testing, as well as our other mobile QA services, contact us.

Mobile QA with Accessibility in Mind