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Tag Archives: training
UAT Team Selection: A Lesson From Hogwarts
UAT isn’t magic but it shares some characteristics with Quidditch, a sport featured in the Harry Potter series. In this game of wizards, team consists of three Chasers, two Beaters, one Keeper and one Seeker, with each role requiring different skills. … Continue reading
Posted in Consulting, Enterprise Collaboration, Project Management, Software Development and Testing
Tagged Collaboration Tools, Collaborative teams, Consulting, enterprise collaboration, Galen Erickson, information sharing, IT, Outsourcing, project management, software development, Software Testing, technology, training, UAT, User Acceptance Testing, VMC, VMC Consulting
1 Comment
UAT Participants: Proper Selection Drives Success
A golfer wouldn’t use a driver to chip a golf ball from a sand trap or a pitching wedge to attempt a 300 yard drive from the tee. He matches the club by its purpose to the goals and conditions … Continue reading
Posted in Consulting, Enterprise Collaboration, Project Management, Software Development and Testing
Tagged Collaboration Tools, Collaborative teams, Consulting, enterprise collaboration, Galen Erickson, information sharing, IT, Outsourcing, project managment, software development, Software Testing, technology, training, UAT, User Acceptance Testing, VMC, VMC Consulting
1 Comment
UAT: Yes, You Get Fries With That.
Part of the value of that lunchtime “value meal” is that a side of fries is included in the combo. VMC expert Galen Erickson talks about how the value proposition for User Acceptance Testing (UAT) also includes an opportunity to develop more … Continue reading
Posted in Consulting, Enterprise Collaboration, Project Management, Software Development and Testing
Tagged Collaboration Tools, Collaborative Team, Consulting, enterprise collaboration, Galen Erickson, information sharing, IT, Outsourcing, project management, software development, Software Testing, technology, training, UAT, User Acceptance Testing, VMC, VMC Consulting
1 Comment
The Critical Relationship Between Training and Quality
When a student completes medical school their first case isn’t on the heart transplant team. They have to start with work that matches their skills, knowledge and techniques that they have developed in their training. Typically they would start with … Continue reading
Posted in Data Centers
Tagged Cloud, Cloud Computing, Consulting, Data Center, IT, IT Infrastructure, quality, Steve Carn, technology, training, VMC, VMC Consulting
1 Comment
The Art of Training
Aristotle said that excellence is an art won by training and habituation. In a contact center or helpdesk environment, having agents who are well-trained is critical to the success of every program. We talked with implementation expert Lynn Gerstner about … Continue reading
