Tag Archives: metrics

Improve Employee Onboarding Processes With A SharePoint Custom Solution

An urban legend about alligators living in the sewers has persisted for decades. According to the story, families brought baby alligators home as pets after vacationing in Florida and while things were good at first, the alligators eventually became too … Continue reading

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Use Business Intelligence In SharePoint To Make Better Decisions

First introduced in 2002, the Roomba is a robot that knows where the walls in a house are, where the stairs begin, and which spots on the floor are dirtiest. The Roomba takes care of the menial chore of vacuuming, … Continue reading

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Contact Center Metrics: Resolve Matters

According to The Tortoise and the Hare, it’s not how you begin the race; it’s how you finish. Speed doesn’t ensure success. Instead, the tortoise’s strategy and resolve wins him the race. Here, VMC expert Ken Tebbetts gives us a … Continue reading

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