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Tag Archives: Ken Tebbetts
Contact Center Metrics: Resolve Matters
According to The Tortoise and the Hare, it’s not how you begin the race; it’s how you finish. Speed doesn’t ensure success. Instead, the tortoise’s strategy and resolve wins him the race. Here, VMC expert Ken Tebbetts gives us a … Continue reading
Is Bigger Really Better?
A tongue extended as if reaching for a leaf allowed the Dallas Zoo giraffe sculpture to edge out another statue by six inches to claim title as Texas’ tallest. Although such a calculated effort to earn the title may reinforce the … Continue reading
Posted in Customer Care
Tagged Contact Center, customer care, Customer Service, end-user support, Helpdesk, IT, Ken Tebbetts, Outsourcing, Service Desk, technology, VMC, VMC Consulting
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